General
Welcome to the official LiveWire Campaign feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!
Suggest or vote on features or modifications to LiveWire Campaign that will make your life easier!
(Please note that this forum is for suggestions which effect LiveWire Campaign functionality. Requests for anything for a specific account should be made via email to info@livewirecampaign.co.uk)
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10 votesunder review ·
AdminLiveWire Campaign
(Admin, LiveWire Campaign)
responded
Whilst we appreciate that it can be frustrating to lose unused quota when a voucher expires, it would not be commercially sustainable for us to remove voucher expiry entirely, as LiveWire Campaign is dependent on the regular purchasing of vouchers to support ongoing maintenance and improvements to functionality.
We are seriously considering offering vouchers on a subscription basis, with quota being rolled over from month to month. If this is something that would satisfy your requirements, then please vote for the new suggestion:
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Automatically issue VAT receipts
Automatically issue VAT receipt after completing purchase of a voucher through PayPal, and send via email - or allow for it to be downloaded from the Voucher History page
8 votes -
Forward to a friend
Add a link to the bottom of every email to allow the email to be forwarded to another email address.
This would need to be associated with the original campaign, but the details tracked separately
Ideally an option should be given to the recipient to either opt-in to receiving further emails from the account - or opt out
8 votesunder review ·
AdminLiveWire Campaign
(Admin, LiveWire Campaign)
responded
As far as capturing details for forwarded recipients is concerned, these cannot be made available to the account holder, until the recipient has opted in.
Any tracking statistics shown for these recipients would need to refer to the contact who had forwarded the email, rather than the recipient.
Following opt-in, a new contact would be created, which would allow the account holder to send further emails to this recipient.
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reduce the space at the top of the email before and after 'if this email is not display'..
There is a lot of space wasted at the very top of the email where it says 'If this email is not displaying correctly, click here'. There is at least one line before and after this, pushing the main body of the email down significantly. Please can you remove/reduce these spaces on the template emails so that there is more room for content before scrolling becomes necessary.
5 votes -
4 votesplanned ·
AdminLiveWire Campaign
(Admin, LiveWire Campaign)
responded
The following values will now be replaced with respective value from the contact list if inserted within email subject or content:
We do not current have the functionality to insert custom content fields, however we are investigating how this can be implemented with minimum impact to existing functionality as a future development. Timescales however cannot be confirmed at this time.
Telephone / Company fields can be used for custom content, provided that content does not exceed the existing field length restrictions of 50 / 100 characters respectively.
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3 votes
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Have a way of deleting bounceback records
implement a way to remove any bounceback contacts. I dont want them. They're of no use to me. I would like to clean up the contact list & leave only active email addresses.
3 votesunder review ·
AdminLiveWire Campaign
(Admin, LiveWire Campaign)
responded
When a bounceback is received for an email campaign sent to a contact, currently 2 actions are taken:
- Campaign statistics for the campaign which bounced back are updated to record this recipient as having bounced back
- The contact is marked as unsubscribed, and hence will not be included in any subsequent campaigns
Unsubscribed contacts can not be deleted from the system, as this would potentially allow contacts who had requested to be unsubscribed to be accidentally added to an account again.
In order to allow bouncebacked contacts to be deleted from the system, more information would need to be recorded as to why a contact had been unsubscribed. This would be implemented as part of http://livewirecampaign.uservoice.com/pages/20441l/suggestions/215982 if / when this is implemented.
As a shorter term measure to keep the contacts list tidy, we could modify the default view within the manage contacts screen to not show unsubscribed contacts. (These… more
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BounceBacks - Show more information and allow contact to be resubscribed
Show more information concerning why a particular email has bounced back - and allow contact to be resubscribed if appropriate.
3 votesplanned ·
AdminLiveWire Campaign
(Admin, LiveWire Campaign)
responded
It is possible to resubscribe a bounced contact by clicking on the “Contact Report” button for the recipient on the contact management page, and then clicking the resubscribe contact link.
We do plan to add additional feedback as to why an email has been bounced within a future update to the system.
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Designer - Specify dynamic data used in salutation
Currently all emails are addressed to [Salutaion] [First Name]
It is proposed that the following options are given:
* No Saluataion
* First Name
* Frist Name Last Name
* Last Name3 votes -
Send 'Test to Myself' emails to From Address for Campaign
Currently "Test to Myself" emails go to the acount default email address.
It is suggested that test emails go to the From Address selected for the campagin, rather than the account default address.
2 votes -
Vouchers - Allow payment by monthly subscription
Currenty all quota is purchased on a Pay-as-you-go basis - quota is bought as it is needed, to be used within 30 days of purchase.
It is proposed that it is made possible to pay by subscription as an additional option.
Each month, additional quota would be added to your account dependant on the type of subscription you have active.
Any unused quota remaining at the end of the month would be rolled over to the following month.
In the event of a subscription being cancelled, any unused quota would be forfeited.
It is envisaged that subscriptions would be priced… more2 votes -
Reports - Create downloadable PDF version
Add link to the report summary screen to download a printable PDF version of the current statistics.
2 votes -
Integrate with Twitter
Integrate with Twitter to allow a twitter account to be associated with each LiveWire Campaign account.
When sending a campaign there would then be an option to automatically send a Tweet containing the Email Subject and a short link to view the campaign contents2 votes -
Recipient Profile / Mailing List Opt-In
Allow recipients to specify what information they want to receive from you.
Page linked from every email sent to recipient, allows recipient to opt in to specific types of mailings.Page would also be linked from unsubscribe link, allowing recipients to just specify which emails they don't want to receive - or opt out from all.
Recipient could also change the email address they receive emails to (would send appropriate confirmation emails to check recipient does own the new address).This module could also potentially replace or link in with the "sign up widget" - allowing new sign ups to… more
1 vote -
Create mobile interface for use on iPhone
Create a mobile interface which is optimised for viewing on a mobile device such as an iPhone.
This would allow limited access to specific features - predominantly campaign reports, and would link to the full interface for access to other features if required.
1 vote -
Contact Group creation / addition from reports
Implement a way of creating new contact groups, or adding contacts to an existing group based on a report statistic for a campaign (e.g. opens, click throughs)
This would make it easier to create targeted
follow up campaigns based on the response to an older campaign.1 vote -
Import Contacts from web mail (e.g. Gmail, Hotmail, Yahoo, AOL)
Implement a way of importing contacts directly from web-mail clients - for instance Google mail, Google Applications, Windows Live Hotmail, Yahoo, AOL
Any others? Add a comment...
0 votes -
0 votes
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Vouchers - Allow additional payment methods
Currently all payments have to be made through PayPal - although it is possible to make a payment using a credit card without having a PayPal account.
It has been suggested that an additional payment option is offered, as a number of customers have experienced difficulty using PayPal.
0 votes